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Shop Steward Training Programme

Shop Steward Training Programme


The purpose of this programme is to equip participants with broader knowledge and skills on Shop Steward Practice. Starting off with a review on basic shop steward practice concepts and then moving to more detailed aspects, as set out in the following modules:

Module 1: The role and function of Shop Stewards

  • The role and authority of a shop steward
  • The functions of a shop steward
  • Recognition and procedural agreements
  • Management Shop Steward Meetings
  • Other workplace forums – workplace training committees, health and safety committees and employment equity committees

Module 2: Dispute Resolution

  • Causes of conflict
  • Identifying and resolving trade union member concerns
  • Dispute resolution structures
  • Consultation & negotiation structures
  • The dispute resolution process
  • Disputes of right and disputes of interest
  • Resolving a rights dispute
  • Strikes, Lockouts and Protest Action

Module 3: Discipline & Grievance Management

  • Dealing with grievances at the workplace
  • Dealing with discipline at the workplace
  • The roles of parties in a disciplinary process
  • Investigation and preparation of a formal enquiry
  • The formal disciplinary enquiry
  • Representing an employee n a formal enquiry

Module 4: Negotiation and Consultation Skills

  • Preparing for negotiations or consultations
  • Deadlocks and identifying common ground

Module 5: Case law on Shop Stewards

Module 6:  Understanding Trade Unions

  • Dealing with Trade Unions in the Workplace
  • Requirements for registered Trade Unions
  • The status of a trade union
  • The relevance of the scope of the Union’s constitution


Last modified onSaturday, 24 October 2015 20:47
Gary Watkins

Gary Watkins

Managing Director


C: +27 82 416 7712

T: +27 11 462 0982

F: +27 86 689 7862

Website: www.workinfo.com
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