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Solve problems, make decisions and implement solutions SAQA ID 242817

Solve problems, make decisions and implement solutions

Programme Overview

Welcome to this learning programme that will lead the learner to a greater understanding of solving problems, making decisions and implementing solutions.

As the learner works his/her way through the learning programme he/she will gain competence against the following Unit Standard:


Solve problems, make decisions and implement solutions

Unit Standard

SAQA ID 242817: Solve problems, make decisions and implement solutions

NQF Level 4, 8 Credits

Intended Audience

This learning programme is intended for all persons who need to solve problems, make decisions and implement solutions.  This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

Programme entry level requirements

It is assumed that people learning towards this Unit Standard are already competent in:

  • Communication and Mathematical Literacy at NQF Level 3

Programme Outcomes

In this learning programme, we will be covering the following learning outcomes:

Module 1:

Define the problem

Module 2:

Investigate the problem

·         Define problems according to the verified information

·         Explain the rationale for consulting with stakeholders and role-players to ensure that they contribute to the various stages of the problem-solving process

·         Explore techniques in the formulation of the problem definition and explain it according to theory and practice

·         Select a technique in line with the context of the problem

·         Investigate a problem to ascertain the various components

·         Obtain further information, if required, and critically examine all information for its relevance to the problem


Module 3:

Generate problem solutions

Module 4:

Implement solution(s)

Module 5:

Evaluate the effectiveness of the solution

·         Generate possible solutions by using a range of problem-solving techniques

·         Identify criteria and use weighting to enable the ranking of proposed solutions

·         Evaluate possible solutions against the established criteria in order to determine suitability

·         Select the optimum solution(s) in accordance with given criteria

·         Consult with stakeholders prior to implementation, so as to obtain commitment

·         Implement the selected solution (s), according to organisational constraints

·         Identify criteria for the measurement of the effectiveness of the solution according to the problem definition

·         Evaluate the effectiveness of the solution against the criteria

·         Identify and apply corrective action, where possible


During the workshop the learner will complete a number of class activities that will form part of his/her formative assessment.  In this the learner has the opportunity to practice and explore new skills in a safe environment.  The learner should take the opportunity to gather as much information as he/she can to use during his/her workplace learning and self-study.

The workshop will be followed by summative assessment tasks to be completed through self-study in your workplace.  In some cases, the learner may be required to do research and complete the tasks in his/her own time.


This unit standards is a core unit standard of Qualifications ID57712, Further Education and Training Certificate: Generic Management, Level 4, NQF Level 04



Gary Watkins

Gary Watkins

Managing Director


C: +27 82 416 7712

T: +27 11 462 0982

F: +27 86 689 7862

Website: www.workinfo.com
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