updated 6:54 AM CST, Jan 16, 2018
HOT NEWS
Department of Labour resumes national worker briefing sessions on introduction of NMW and amendments
Disabled people in Africa get a raw deal. What's been done to fix this
Labour Laws Amendment Bill B 29—2017
2017 EE online and manual reporting season
President Cyril Ramaphosa 2017 Christmas Message
Dawn Klinghoffer, General Manager HR Business Insights at Microsoft
HR Leaders Podcast #6 - Dave Ulrich shares his latest thinking & Research on the Future of HR
The National Skills Development Plan (NSDP) - call for public comment
Why changes to South Africa's labour laws are an assault on workers' rights
South Africa needs a fresh approach to its stubbornly high levels of inequality
A+ A A-

Upcoming Workshops

Upcoming Events


Event Marketing by Constant Contact

Manage a diverse work force to add value SAQA ID 252043

Manage a diverse work force to add value

Programme Overview

Welcome to this learning programme that will lead the learner to a greater understanding of managing a diverse work force to add value.

As the learner works his/her way through the learning programme he/she will gain competence against the following Unit Standard:

Programme

Manage a diverse work force to add value

Unit Standard

SAQA ID 252043: Manage a diverse work force to add value

NQF Level 5, 6 Credits

Intended Audience

This learning programme is intended for all persons who need to manage a diverse work force to add value. This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them

Programme entry level requirements

It is assumed that people learning towards this Unit Standard are already competent in:

  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 

Programme Outcomes

In this learning programme, we will be covering the following learning outcomes:

Module 1:

Demonstrate knowledge and understanding of diversity in the workplace

Module 2:

Demonstrate understanding of the reality of diversity and its value in a unit

·         Define diversity in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education

·         Explore diversity as a potential source of discrimination

·         Examine the implications of diversity for external and internal relationships and explain it with examples

·         Identify cultural biases, stereotypes and perceptions together with the influence they can have on dealing with diversity

·         Explain the benefits of diversity in team members and clients with examples

·         Explore ways of utilising the diversity among team members with a view to enhancing relationships and improving the productivity of a unit

·         Explore ways of meeting the diverse needs and goals of team members in a unit in relation to the goals and objectives of a unit

·         Explore ways of meeting the needs of diverse clients and communities through a range of products and services to identify new opportunities

 

 

 

Module 3:

Manage team members taking into account similarities and differences

Module 4:

Deal with disagreements and conflicts arising from diversity in a unit

·         Identify diversity in beliefs, values, interests and attitudes through interaction within a unit

·         Recognise common beliefs, values, interests and attitudes that will serve a basis for leading the team through interaction within a unit

·         Encourage the expression of diverse viewpoints and ways of being in a unit through management activities

·         Demonstrate sensitivity towards and understanding of diversity through management activities

·         Acknowledge and manage incidents of conflict and disagreement in a way that enhances relationships in a unit

·         Identify cases of unfair discrimination and discriminatory practices and manage it at the appropriate level of authority in the entity

·         Use disagreements and conflict as opportunities for learning to improve the cohesion in a unit. 

 

During the workshop the learner will complete a number of class activities that will form part of his/her formative assessment.  In this the learner has the opportunity to practice and explore new skills in a safe environment.  The learner should take the opportunity to gather as much information as he/she can to use during his/her workplace learning and self-study.

The workshop will be followed by summative assessment tasks to be completed through self-study in your workplace.  In some cases, the learner may be required to do research and complete the tasks in his/her own time.

 

Module 4:

Analyse the Role of the Team Leader in Building Teams

Module 5:

Evaluate and Improve the Effectiveness of a Team

·         Explain the role of the team leader in relation to improving team effectiveness

·         Consider the impact of different leadership styles in relation to the leader's role in promoting team effectiveness

·         Describe techniques for the constructive management of team dynamics and conflict with specific reference to promoting trust, cohesion, creativity and productivity

·         Evaluate the functioning of a team against the characteristic of high performance teams

·         Develop an action plan for improving the effectiveness of the team

 

During the workshop the learner will complete a number of class activities that will form part of his/her formative assessment.  In this the learner has the opportunity to practice and explore new skills in a safe environment.  The learner should take the opportunity to gather as much information as he/she can to use during his/her workplace learning and self-study.

The workshop will be followed by summative assessment tasks to be completed through self-study in your workplace.  In some cases, the learner may be required to do research and complete the tasks in his/her own time.

Accreditation

This unit standards is a core unit standard of the Further Education and Training Certificate: Generic Management SAQA Qualification ID 57712 NQF Level 04, Minimum Credits 150

 

 

Gary Watkins

Gary Watkins

Managing Director

BA LLB

C: +27 82 416 7712

T: +27 11 462 0982

F: +27 86 689 7862

Website: www.workinfo.com
Login to post comments

HR Associations