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Manage individual and team performance SAQA ID 11473

Manage individual and team performance

Programme Overview

Welcome to this learning programme that will lead the learner to a greater understanding of managing individual and team performance.

As the learner works his/her way through the learning programme he/she will gain competence against the following Unit Standard:


Manage individual and team performance

Unit Standard

SAQA ID 11473: Manage individual and team performance

NQF Level 4, 8 Credits

Intended Audience

This learning programme is intended for all persons who need to manage individual and team performance.  This unit standard is intended for people who are or who aspire to become supervisors or line managers at any level. Persons credited with this unit standard are able to set performance goals and measures; to formulate development plans; and to monitor and evaluate performance

Programme entry level requirements

It is assumed that people learning towards this Unit Standard are able to:

·         understand the work environment

·         gather and use information relevant to managing individual and team performance

·         apply basic negotiation, interviewing and interpersonal skills

Programme Outcomes

In this learning programme, we will be covering the following learning outcomes:


Module 1:

Set performance goals and measures

Module 2:

Formulate development plans

·         Ensure that performance goals are measurable, clear, achievable and aligned to individual career paths, organisational objectives and legislative requirements

·         Quantify performance measures to facilitate performance evaluation

·         Undertake appropriate actions to obtain agreement from relevant parties to identified performance goals and measures

·         Ensure that the stipulation of the identified performance goals and measures in the performance contract enables the contract to serve as a source document for performance evaluation

·         Focus plans on competencies needed to achieve performance goals of the individual, department and organisation

·         Formulate plans in a clear manner and define  it in terms of specific improvement actions, time frames and accountability

·         Align plans with legislative requirements and individual career paths

·         Take appropriate facilitation actions to obtain agreement on development plans from relevant parties


Module 3:

Monitor and evaluate performance

·         Apply performance evaluation techniques that are valid, current and sufficient

·         Align performance goals and measures with organisational and industry practices and values

·         Monitor performance and assess it on an ongoing basis against performance goals

·         Record progress and update records to manage performance

·         Analyse performance records to identify variations in performance and to compile a suggested plan of action

·         Give feedback to address competence gaps and poor performance, recognise good performance and revise performance goals

·         Ensure that feedback is constructive, tactful, honest, respectful and is focussed on performance


During the workshop the learner will complete a number of class activities that will form part of his/her formative assessment.  In this the learner has the opportunity to practice and explore new skills in a safe environment.  The learner should take the opportunity to gather as much information as he/she can to use during his/her workplace learning and self-study.

The workshop will be followed by summative assessment tasks to be completed through self-study in your workplace.  In some cases, the learner may be required to do research and complete the tasks in his/her own time.



This unit standard is a core unit standard of Qualifications ID57712, Further Education and Training Certificate: Generic Management, Level 4, NQF Level 04

Last modified onMonday, 25 January 2016 08:30
Gary Watkins

Gary Watkins

Managing Director


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T: +27 11 462 0982

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