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Conflict Handling

Conflict Handling








This practical managing conflict training course will assist all participants in understanding and handling conflict situations within the organization.

Upon completion of this course, participants will:


· Understand the relationship between conflict and the organization

· Identify sources and types of organisational conflict

· Appreciate different perspectives on conflict within the organization

· Employ various conflict handling strategies and styles

· Identify conflict outcomes to the organization


Course Content:


· Conflict and the Organisation

· Perspectives on Conflict within Organisations

· Conflict Resolution Rolls

· Conflict Handling Strategies

· Conflict Handling Styles

· Conflict Outcomes

· Handling Conflict

· Thomas - Kilman Conflict Handling Instrument


Gary Watkins

Gary Watkins

Managing Director


C: +27 82 416 7712

T: +27 11 462 0982

F: +27 86 689 7862

Website: www.workinfo.com
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